About the Event

Level 3 of the CSC Service Institute by Performance Matters builds on foundational topics from Level 1 and mastery skills from Level 2. This level introduces Six Sigma for process improvement, problem-solving, and operational leadership. Attendees learn to optimize time, cost, and performance by identifying essential and non-value-added activities across roles and departments. A breakout session will give attendees the opportunity to apply Six Sigma methodologies to develop strategies to increase route revenue. Participants are encouraged to implement these skills in their operations when and where needed, maximize team impact and performance, and provide an outstanding customer experience. Level 3 also prepares Service Leaders to lead cross-functional teams and balance priorities across multiple teams within their operations.